Tim Clarke - Curriculum Vitae

Tim Clarke

Key Skills

Design, installation and support of large-scale client/server installations
Leadership of team of contract and permanent staff performing implementation and support within web hosting centre
Definition and implementation of PC strategy for 5000+ clients and 40 servers across 7 sites
Hands-on knowledge of systems to ACT and MCSE level
Leadership of team of contract and permanent staff providing all PC services for entire telemarketing division
Installation, configuration and support of Web and Email services
Support of Inbound/Outbound telemarketing applications throughout PC/Alpha/VAX/Sun environment
Installation and support of :-
Software - DEC Pathworks 4/5, DOS 3-6.22, NetWare 3/4, Windows 95/98/2000/2003/XP, Windows NT 3.1/3.51/4.0, Arscerve NetWare/NT, CCC Freevision, Compaq Insight Manager 5/XE/7.x, Dr Solomon’s Anti Virus DOS/Windows/NetWare/NT, McAfee Anti Virus, Sophos Sweep, CA Openroad for Windows/NT, Deerfield Wingate 2/3, MS Exchange, MS Proxy Server, HP Openview (Windows NT), UB Net Assistant, Adaptec DirectCD/Easy CD, Nero, WinonCD, MS Access, MS Mail 3.x/Remote, MS Office 4.2/95/97/2000, MS Outlook, MS Publisher, MS Project, MS FrontPage, MS IIS 3/4/5/6, MS Internet Explorer 3/4/5/6, Netscape Navigator 3, Netscape Communicator 4.x, Macromedia Dreamweaver, Macromedia Fireworks, Macromedia Flash, RealProducer, MS Windows Media Tools, MS SMS 1.1/1.2, MS SMS Installer, MS SQL Server, PQ Drive Image Professional/Partition Magic/Server Magic, Norton Ghost, CRC Tel-Athena (VAX), Davox Resource Programme Manager, GTX, Process TCPware (Alpha/VAX), Apache (win32)
Hardware - Wide variety of PC Desktops, Laptops and Servers (eg. Compaq, Dell, HP, IBM and Toshiba), Band, Dot Matrix, Inkjet, Line, Laser printers and Plotters (eg. Canon, Epson, Hewlett Packard, Lexmark and Xerox)
Components - AMD processor, CD Writer, CD ROM, DAT Drive, Digital Camera, DIMM, DLT Drive, DVD Drive, EDO, Graphics Card, Hard Disk, IDE controller, Intel processor, ISDN Card, LS120 drive, Modem, Monitor, Motherboard, RAID Controller, Scanner, SCSI controller, SDRAM, SIMM, Travan Drive, Video Capture, Zip Drive
Networks - Cable Tester, Hub, Kilostream, LANprobe, Megastream, Print server, Router, Switch, Terminal server

Employment

Aug 2000-Present	Cable and Wireless - Senior NT Consultant NT and Windows 2000 implementation and support within major web hosting centre Key Achievements Part of operations team who install and maintain Microsoft based platforms within showcase site.
Apr 2000-Jul 2000	Cable and Wireless - Team Leader Leadership of team of specialists who perform implementation and support within major web hosting centre Key Achievements Responsible for leading shifted operations team who install and maintain Linux Servers, NT Servers, Unix Servers, Oracle Databases, and associated infrastructure within major showcase site.
Nov 1999-Mar 2000	Comtech Networks Ltd -Technical Consultant A variety of PC installation, configuration and upgrade projects for this rapidly expanding new company, together with development and support of the organisation’s two new web sites. Key Achievements Design/creation and maintenance of Web site www.cornercomputers.co.uk using MS Frontpage 98/2000 and Access 97 (for live updates of EPOS database). Maintenance of Web site www.comtechnetworks.co.uk using Macromedia Dreamweaver and Fireworks. Production of PC build using Windows 98 Second Edition, MS Office 2000 SBE and PQ Drive Image Professional.
1996-Nov 1999	BT - Client Server Implementation Manager Responsible for strategy, design & implementation of PC clients and servers in 4 of the largest call centres in the UK (1000+ NT Clients per site) and a further site of 400+ NT clients. Key Achievements Design/creation and maintenance of Intranet Web site for sharing information with other technicians and internal customers, using MS Frontpage 98 and IIS 4. Design, planning and implementation of rollout routine for Davox dialler software using SMS installer and NT 4 command scripts. Design, costing, planning and implementation of upgrade of 7 sites to new Millennium compliant PC build incorporating 30+ NT 4 Servers, 4500+ NT 4 Clients, 2000+ NT user accounts and migration of 1000+ users from MS Mail 3.5 to MS Outlook. Design, planning and implementation of 3 new sites each within 6 weeks which included 3 x Compaq Proliant 4500/5000 NT servers and 1096 x Compaq Deskpro NT clients. Design, planning and migration of 2 sites each within 6 weeks which included 3 x Compaq Proliant 4500/5000 NT servers and 1096 x Compaq Deskpro NT clients, without affecting the live operation of the site. Migration of 3 x NT Servers and 320 NT clients into existing site. Design, planning and implementation of new site within 4 weeks which included 3 x Compaq Proliant 4500 NT servers and 320 x Compaq Deskpro NT clients.
1992-1996	BT - Support Analyst Providing Technical Support for the computing and telephony systems utilised within the Personal Communications division of BT. Responsible for support of PC clients and servers in one of the largest call centres in the UK (1000+ NT Clients). Key Achievements Design, planning, implementation and support of 3 x MS Mail Post Offices supporting 400+ users and utilising several MS Mail gateways. Installation of HP Openview for Windows onto both Windows and Windows NT platforms and configuration to monitor the LANs for 3 sites connected via the BT Wan. Migration and support of LAN from single 10Mb-thickwire backbone to switched Ethernet hubs connected via FDDI backbone. Migration of 300 clients from NetWare 4 to Windows NT 3.51 and from Windows 3.1 to Windows NT. Migration of 300 Windows 3.1 clients from Pathworks 5 to NetWare 4. Upgrade of Pathworks 4 servers to Pathworks 5 (VAX). Installation and support of Pathworks 4 servers (VAX). Planning and installation of further 200 Pathworks 5 Windows 3.1 clients. Upgrade of 50 Windows 3.1 clients from Pathworks 4 to 5. Planning an installation of 50 Pathworks 4 Windows 3.1 clients.
1991-1992	BT - Campaign Co-ordinator Setting up an inbound telemarketing service for a wide portfolio of clients.
1990-1991	BT- Special Projects Officer Involvement in a number of projects with the central objective of providing a higher quality service to our clients.
1987-1990	BT - Campaign Co-ordinator Setting up an inbound telemarketing service for a wide portfolio of clients.
1987-1987	BT - Answering Services Operator Taking Inbound calls for a variety of campaigns.

Accreditations

CISSP
Microsoft Certified Systems Engineer
Accredited Compaq Technician (Servers)

Languages

French - Basic
German - Basic

Professional Training

Authoring and Managing Content with Microsoft Content Managment Server 2001
MS2087 Implementing Microsoft Windows 2000 Clustering
MS2295 Implementing and Supporting Microsoft IIS 5
MS1572 Implementing and Administering Exchange 2000
IBM Cluster Survival Guide Course
Updating Support Skills from Windows NT 4 to Windows 2000
Supporting Freevision
Clarify Clear Fundamentals
Visionael Fundamentals
Servicing Compaq Servers
Microsoft - Microsoft TechEd 98
Learning Tree - Hands on MS Systems Management Server
Sun - Solaris 2 System Administration
Sun - Solaris for Users
Learning Tree - Support Fundamentals of Windows NT
Wave Technology - Update from NetWare 3.x to 4.1
HP - HP Openview
QA - Supporting NetWare 3
Digital - VMS System Management II
Digital - PCSA Server System Management

References

Available on request